Jun 22, 2022
In General Discussion
But for business-driven B-end products or mid- and back-end products, empathy is also one of the necessary capabilities, because the business team within the company and the brother job function email list teams in the upstream and downstream of the business are all your users, although these job function email list users are more It's easy to talk, but it doesn't mean you don't need to think about problems and solve problems from their perspective. What you think is what you think, a reverse case of empathy is the curse of knowledge, the curse of knowledge that once we know something for ourselves, We find it hard to imagine what it would be like when job function email list we didn't know it, also That is, the more we know about something, the more difficult it is to teach it to others. We will think that everyone on earth knows it and does not need to say it again. It is precisely because of the curse of knowledge that we will have unnecessary information gaps in the process of communicating with other people, and thus make wrong decisions. It is not until the error occurs that we wake up: the other party job function email list does not know what I know. How to break the curse of knowledge? In the process of communication, try to share your knowledge of things with the other party as much as possible, and let the other party retell their opinions after the two parties reach an agreement. This is a bit like the three-way handshake in the http job function email list protocol, which ensures the information of both parties through multiple information exchanges. Cognitive consistency. 5. Execution Every time I interview a fresh graduate or a junior product manager, I ask a question: If your boss puts forward a requirement for you to fulfill, and you don’t agree with this requirement, how job function email list would you deal with it? Each interviewee will have a different answer. For example, based on their own understanding, collect data to prove that the boss's needs are unreasonable and communicate with the boss.